Legal
Privacy Policy
Last updated: 27 August 2026
Introduction
This Privacy Policy explains how One Success Group collects, uses, stores and protects personal data in connection with our services, website and communications. We are committed to handling personal information responsibly and in accordance with applicable privacy laws and industry practice.
Scope
This Policy applies to personal data collected through our website, direct communications, client onboarding, and any service interactions with One Success Group. It applies to both current and prospective clients and other individuals whose data we receive in the course of providing services.
Personal Data We Collect
We may collect personal data such as your name, contact details, business information, identification details, transaction records, and any information relevant to the services we provide. We may also collect records of communications, requests, and service-related correspondence.
How We Collect Personal Data
We collect personal data directly from you when you contact us, complete forms, register for services, or communicate with us by email, telephone or other channels. We may also collect personal data from public sources or third parties where that is necessary for the provision of our services or where you have authorised such disclosure.
Purposes for Using Personal Data
We use personal data to respond to enquiries, provide professional services, manage client relationships, assess suitability, meet legal or regulatory obligations, and maintain accurate records. We may also use personal data to improve our website, support internal administration, and communicate with you about relevant services or updates.
Disclosure and Service Providers
We may disclose personal data to third-party service providers who support our operations, such as IT providers, professional advisers, compliance support providers, and outsourced administrative services. We only share personal data when necessary for the relevant purpose and ensure appropriate confidentiality and security arrangements are in place.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, to satisfy legal or regulatory requirements, or to resolve any disputes. When data is no longer required, it will be securely deleted or anonymised where possible.
Data Security
We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. While we strive to maintain appropriate safeguards, no online transmission or electronic storage can be guaranteed to be completely secure.
Cookies and Website Analytics
With your consent, we use Google Analytics 4 (GA4), a website analytics service provided by Google, to understand visits and how people use our website so that we can improve it. When enabled, GA4 may use cookies and similar technologies to collect usage and technical information such as pages visited and browser or device details. The analytics consent preference is stored in a first-party cookie named osg_analytics_consent; it records only whether analytics was accepted or rejected. GA4 is not used to collect information entered into our contact forms. Google processes information sent through GA4 under its own terms and privacy practices, and information may be processed outside Hong Kong. You can accept or reject analytics using the banner shown on your first visit. You can change or withdraw your choice at any time using Cookie Settings in the footer; withdrawing consent stops further GA loading and removes accessible GA-related cookies where technically feasible. You can also manage cookies through your browser settings.
Direct Marketing
We may use your contact details to send information about services, updates or opportunities that we believe may be relevant to you. If you do not wish to receive direct marketing communications, you can contact us at any time to opt out or request that we stop.
Data Access and Correction
You may request access to personal data held about you and ask us to correct, update or delete inaccurate or outdated information, subject to applicable law and our legal obligations. We may need to verify your identity before processing such requests.
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party website you access through our website.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or service offerings. Any revised policy will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact One Success Group using the contact details set out on our website. We will respond to your enquiry as promptly as reasonably practicable.